Enrolment & Pre-Training Review Policy & Procedure

(v3.0)

Updated June 2025

Policy Statement:
ISM ensures learners receive accurate, clear, and sufficient information prior to enrolment to make informed decisions and to support their success throughout their course.

Purpose:
To provide transparent enrolment processes, determine learner support needs and uphold learner protection requirements.

Policy:

• Prospective learners are provided with comprehensive information prior to enrolment.
• Learner support needs are identified before course commencement.
• ISM ensures learners understand their rights and obligations.

Procedure:

• Prospective learners are referred to ISM’s website for course information, learner handbook and fee schedule.
• Enrolment links issued via website or email.
• Pre-training review (including LLN assessment and/or prior learning evidence) completed where applicable.
• Support needs documented and Individual Learning Plan (ILP) developed.
• Confirmation of enrolment includes student number, course details, access to e-learning portal and key contacts.
• Coordinator contacts student within 3 business days to finalise ILP and confirm course commencement.