BSB30120 Certificate III in Business
STUDY METHOD:
Online
QUALIFICATION:
Nationally Recognised
START DATE:
Anytime
Course overview
BSB30120 Certificate III in Business
The BSB30120 Certificate III in Business is a nationally recognised qualification designed for individuals starting their career in the business sector or those seeking to formalise foundational business skills and knowledge. This comprehensive course covers essential business practices, including customer service, basic financial processes, effective communication techniques, digital technologies, and workplace safety, providing practical and applicable competencies for various business environments. The qualification is suitable for school leavers, individuals returning to the workforce, career changers exploring opportunities in business administration, or professionals looking to validate existing experience with formal credentials.
Why study the BSB30120 Certificate III in Business?
The BSB30120 Certificate III in Business Services offers flexible study options that enable students to balance learning with work or family commitments while developing job-ready skills for entry-level positions such as receptionist, administrative assistant, or customer service officer. Upon completion, graduates possess a solid foundation in business operations that enhances employability and workplace confidence, while also providing a pathway to further education at Certificate IV or Diploma level for those seeking continued professional development within the business sector.
Course details
- Study Mode: 100% Online; self-paced
- Course Fee: $1,850
- Accreditation: Registered Training Organisation
- Provider ID: 91485
Duration and study load
We recognise that each learner has their own pace and preferences, and thus, we offer a flexible duration for the program.
- 12-month part-time and 6-month full-time
Payment options
- Pay upon enrolment
- Invoice Request (Via PayPal, pay in 4 option)
Participants are required to pay no more than $1,500.00 before the commencement of the course. The remaining fees will be due after commencement with the due date outlined on the invoice. For more information click here.
Who should take this course
People working in, or looking to take up, any entry-level roles across a range of industries. Possible jobs relevant to this qualification may include:
- Customer Service Advisor
- Data Entry Operator
- General Clerk
- Payroll Officer
- Receptionist
Key learning outcomes
The Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects. From this qualification you will gain:
- Entry-level administration skills specific to the financial services industry
- Enhanced employment prospects
- Knowledge of how to use business technology and create business documents
- Knowledge on how to work as part of a corporate team
- Skills to provide exceptional customer service.
We deliver this program in multiple ways. You can complete this online program as a general student or through a traineeship. If you would like to find out which one is right for you, contact us on 1300 200 705.
Units of competency
| Unit Code | Unit Description | ||
|---|---|---|---|
BSBCRT311 | Apply critical thinking skills in a team environment | ||
BSBPEF201 | Support personal wellbeing in the workplace | ||
BSBSUS211 | Participate in sustainable work practices | ||
BSBTWK301 | Use inclusive work practices | ||
BSBWHS311 | Assist with maintaining workplace safety | ||
BSBXCM301 | Engage in workplace communication | ||
BSBTEC202 | Use digital technologies to communicate in a work environment | ||
BSBWRT311 | Write simple documents | ||
BSBPEF301 | Organise personal work priorities | ||
BSBLDR301 | Support effective workplace relationships | ||
BSBXTW301 | Work in a team | ||
BSBOPS304 | Deliver and monitor a service to customers | ||
BSBOPS305 | Process customer complaints | ||
** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients.
Table of Contents
Explore our Wellbeing Support Services and Language, Literacy, Numeracy, and Digital skills (LLND)Support pages to see how we can help you thrive in your studies and beyond.
Wellbeing Support Services for Students
LLDN
Support for Students
Why Study with ISM?
Recognised Credentials
Graduate with nationally recognised, industry-leading qualifications
Personalised coaching style
ISM’s Fast-Focus sessions and additional supports are available to help ensure the completion of courses without incurring extra costs.
Transparent course Pricing
All fees are transparently informed by the ISM team with no hidden costs entailed with the course itself.
FAQ’s
All students can apply for Recognition of Prior Learning (RPL) !
RPL acknowledges the skills and knowledge you already have. You may have gained these through:
Formal or informal training from industry or educational institutions.
Work experience.
Life experience.
How RPL Works
RPL focuses on learning outcomes rather than how, when, or where learning occurred. Assessors grant RPL when candidates meet current industry standards or AQF outcomes.
RPL uses competency-based assessment. Review the process to understand how to have your skills and knowledge recognised.
Applying for RPL
We provide an RPL Policy and Procedures document and an RPL Kit for eligible candidates. These documents explain:
What RPL entails.
The benefits.
Forms and rules of evidence.
The application process.
Click here for more information.
Assessments are available via your learning portal through your desktop, tablet or mobile.
They vary depending on the units and may include the following:
Quizzes.
Written tasks and/or case studies.
Examination.
Verbal assessment, by way of an interview with your trainer.
Observation by a trainer.
Supervisor checklists.
For more information, contact us here.
Study on your terms!
Access course content and assessments online, 24/7. Study anywhere, anytime through our user-friendly learning platform. Skip classroom attendance and travel expenses.
What you get:
Accredited courses that meet industry standards.
Trainer and administration support throughout.
Designated course coordinator for motivation and guidance.
Assessments marked within 10 business days.
Certificates issued within 21 days of completion.
Transparent pricing with no hidden fees.
Technical Requirements: You need an internet connection to complete this qualification. Access all learning materials and assessments through ISM’s eLearning Portal.
Recommended Browsers: Safari, Chrome, Firefox, or Internet Explorer 11.
Assessment Submissions: Some assessments are video or audio-based. Record your answers using smartphones or similar devices, then submit via the eLearning portal.
Contact us to learn more about assessments and completion requirements here.
We process enrolments within 1 business day. Once processed with payment, you will receive an email with your login details and instructions to access the eLearning platform. In some cases, program access may take up to 2 or 3 business days.
(Note that access is only given once the initial payment is complete, unless prior arrangements exist between ISM and your organisation.)
If payment is outstanding, we will send an invoice and contact you to arrange payment.
For more information, contact us here.
