Frequently Asked Questions

Course FAQ’s

All students are offered the opportunity to apply for Recognition of Prior Learning (RPL).

Recognition of Prior Learning is a form of assessment that acknowledges the skills and knowledge you already have. Such skills and knowledge may have been gained through: formal or informal training conducted by industry or education institutions; work experience; life experience.

The main principle underpinning RPL is that for competency-based training the focus should be on the outcomes of learning, rather than how, when or where the learning occurred. In order to grant RPL, the assessor must be confident that the candidate is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in the Australian Qualifications Framework (AQF) accredited courses.

As a form of assessment, RPL uses a process known as competency-based assessment. Please ensure you read and understand how this works and how to have your skills and knowledge recognised.

An RPL Policy and Procedures document and RPL Kit is available if you feel you already hold the skills and knowledge of a particular competency and would like to apply for RPL.

The Policy and Procedures explain what RPL is, the benefits, forms and rules of evidence, the process and how to apply for RPL.

Complete our RPL eligibility form here.

Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.

These assessments vary depending on the unit within the qualification and can include the following:

  • Quizzes
  • Written tasks and/or case studies.
  • Verbal assessment, by way of an interview with your trainer
  • Observation by a trainer
  • Supervisor checklists

To find out more information about assessments and completion requirements, you can contact us here.

Some courses do have entry requirements please go to the specific course for more details.

If you would like additional information, please contact us here.

  • Study anywhere, anytime
  • User-friendly learning management system
  • Course content and assessments are all online and available 24/7
  • Accreditation ensures that our courses meet established industry needs
  • Assessment are marked within 10 business days
  • No classroom attendance, no travel expenses
  • Trainer and administration support throughout
  • Designated course coordinator with regular contact to help you keep motivated and on track
  • Certificates are issued within 21 days of course completion
  • No hidden fees

 

  • To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal.

    All materials are online and can be accessed via the ISM e-learning portal.

    Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.

    Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.

    To find out more about assessments and completion requirements, you can contact us here.

After you have completed enrolment into your qualification or course, your enrolment will be processed by our team within one (1) business day.

Once your enrolment and payment has been processed you will receive an email with additional details on your learning, including log in details and instructions on how to access your program within our eLearning platform.

If payment has not yet been made, you may also receive additional payment information and an invoice or be contacted by one of our team to make payment arrangements. Please note that log in details to your qualification or course will only be provided once your initial payment has been received, unless prior arrangements have been made between ISM and your organisation. 

In some circumstances it may take up to two (2) or three (3) business days for you to commence your program.
 
If you would like more information or have any questions, you can contact us here.

 

 

Payment Information

Yes, we do!

ISM is a approved training provider for the NSW Government’s Smart and Skilled funding scheme.

The purpose of the Smart and Skilled reform is to help people in NSW get the skills they need to find a job and advance their careers.

Smart and Skilled funded training is available for both traineeships and existing workers.

You can find out more by visiting our funding page.

 

Yes, we do. There is set criteria that need to be met in order to approve a payment plan. Please visit our fees and refund policy pagehere to find out more.

Upon enrolment, ISM will issue an invoice according to the fee schedule.

Participants are required to pay no more than $1,500.00 prior to the commencement of the course. Remaining fees will be due after commencement with due date outlined on the invoice.

Corporate clients will be issued an invoice as per corporate client agreements.

Certificates will not be issued to participants until full fees have been received.

All fees charged are based on a one-year enrolment term.

Please visit ism.edu.au/client-support/fees-and-refund-policy/ for more information on our fee structure including information on payment instalments.

 

Once you are enrolled into our system, you will receive an invoice within 24 hours. 
You will only receive access to the learning once the invoice is paid

Course Information

To ensure all ISM students get the individual attention and resources they need to succeed, workshop sizes are limited. Once your enrolment has been received and paid for your spot in the course is secure. To connect with our team, click here.

Online and virtual training are delivered differently. 

Online training is 100% online and self paced. You log into your eLearning when and for how long you want to and complete your learning at your own pace. 

Virtual learning is also delivered online, but you will have the opportunity to join in for video conferencing sessions with your trainer and other participants completeing the same course as you. This format provides an opportunity for you to network, ask questions and helps motivate you to keep on track with your program.

Please enrol using the links provided on the website. Your enrolment will be accepted and an invoice will be generated. Once payment is received access will be provided to the learning portal

Virtual learning is also delivered online, but you will have the opportunity to join in for video conferencing sessions with your trainer and other participants completeing the same course as you. This format provides an opportunity for you to network, ask questions and helps motivate you to keep on track with your program.

 

General Information

Absolutely. We are a registered training organisation (RTO) number 91485 and have a range of qualifications on our scope of registration.
For more information registration and scope visit here. https://training.gov.au/Organisation/Details/91485
 
 

USI stands for Unique Student Identifier is your individual education identifier for life. It  creates an online record of your training attainments in Australia. You need a USI number to enrol into a qualification in Australia.

For more information or to create your USI you can visit this website.

Details of and instructions for your eLearning log in will be delivered to you via email after your are enrolled into a course. 

Or you can log into your eLearning or CPD via this link

Yes, we do!
Here is our process but you should visit our RPL page to find out more.

Yes, you can!

You can start by visiting our credit transfer page and uploading your certified certificate AND transcript.

Your trainer and assessor is there to provide support for you throughout your qualification. If you are looking for clarification on a topic, module or general information about assessments and learning, they are there to help. 

Your trainer and assessor can not provide answers for you, or help you with technical support for our eLearning portal, enrolment or payment matters. 

For all questions in relation to enrolment, payment or technical help please contact us here. 

Please contact ISM CEO for approval via admin@ism.edu.au with information on your plans if you wish to defer or discontinue.

For all questions in relation to enrolment, payment or technical help please contact us here.

Please click here to access our Support Services page. 

If these do not help you please contact ISM on 1300 200 705 or admin@ism.edu.au immediately and we will support you through your studies.

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