General Course


Nationally Recognised



Course Overview

This version of the Certificate IV in Financial Services course is designed to cater to the diverse needs of individuals working across various responsibilities within the financial services sector. This qualification is perfect for those seeking a well-rounded skill set in roles that don’t necessarily require a specialised qualification but demand a comprehensive understanding of the financial services landscape. 

In the program, you’ll explore roles such as a generalist in financial services, handling a range of tasks where versatility is key. It’s also ideal for those in retail or wholesale financial services administration, especially when a broader understanding of industry compliance and knowledge is crucial for success. If you aspire to lead or supervise a team or take on the responsibilities of a first-line supervisor, this course has you covered.

Once completed you may wish to enroll in a Diploma-level qualification in the Financial Services or Business training package, giving you the flexibility to shape your future based on the electives you choose. Get ready to embark on a learning journey that not only equips you with essential skills but also sets you on a path for continued growth in the dynamic world of financial services. 

This qualification is relevant to finance professionals who may work in a variety of workplace which offers the following:

  • Fleet Leasing
  • Land Finance
  • Equipment Finance
  • Motor Finance
  • Fleet Leasing
  • Consumer Finance

This course covers a range of topics, including:

  • The key features and benefits of products that help the client achieve their capital and investment goals.
  • The skills required to educate and inform your clients to meet their needs.
  • The tools used by the credit underwriter.
  • How to analyse the statement of Financial Performance and Financial Position.
  • How to build a customer relationship program.
  • How to develop relationships with key strategic partners.



  1. Working in the industry
  • FNSINC411 Conduct work according to professional practices in the financial services industry.
  1. Customer Service
  • BSBOPS304. Deliver and monitor a service to customers
  1. Resolving disputes
  • FNSCUS412 Resolve disputes
  1. Compliance in Financial Services
  • FNSFMK515 Comply with financial services regulation and industry codes of practice
  1. Maintaining Product Knowledge
  • FNSINC412 Apply and maintain knowledge of financial products and services
  1. Using Information
  • FNSPIM410 Collect, assess and use information
  1. Risk
  • FNSRSK411 Apply risk management strategies to own work
  • FNSORG411 Conduct individual work within a compliance framework
  1. Working Effectively 
  • BSBPEF402 Develop personal work priorities
  • BSBOPS405 Organise meetings 
  • BSBLDR411 Demonstrate leadership in the workplace
  1. Ethics in financial services
  • FNSINC513 Identify and apply complex ethical decision making to workplace situations
  • FNSINC514 Apply ethical frameworks and principles to make and act upon decisions

** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients. 

We recognise that each learner has their own pace and preferences, and thus, we offer a flexible duration for the program.

  • 12-month part-time and 6-month full-time
  1. Pay upon enrolment with Stripe 
  2. Invoice Request 

The option to pay up to 4x monthly payment instalments is available by invoice.

Participants are required to pay no more than $1,500.00 prior to the commencement of the course. The remaining fees will be due after commencement with the due date outlined on the invoice. For more information click here.


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Why Study with ISM?







All students are offered the opportunity to apply for Recognition of Prior Learning (RPL).

Recognition of Prior Learning is a form of assessment that acknowledges the skills and knowledge you already have. Such skills and knowledge may have been gained through: formal or informal training conducted by industry or education institutions; work experience; life experience.

The main principle underpinning RPL is that for competency-based training the focus should be on the outcomes of learning, rather than how, when or where the learning occurred. In order to grant RPL, the assessor must be confident that the candidate is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in the Australian Qualifications Framework (AQF) accredited courses.

As a form of assessment, RPL uses a process known as competency-based assessment. Please ensure you read and understand how this works and how to have your skills and knowledge recognised.

An RPL Policy and Procedures document and RPL Kit is available if you feel you already hold the skills and knowledge of a particular competency and would like to apply for RPL.

The Policy and Procedures explain what RPL is, the benefits, forms and rules of evidence, the process and how to apply for RPL.

Complete our RPL eligibility form here.

Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.

These assessments vary depending on the unit within the qualification and can include the following:

  • Quizzes
  • Written tasks and/or case studies.
  • Examination
  • Verbal assessment, by way of an interview with your trainer
  • Observation by a trainer
  • Supervisor checklists

To find out more information about assessments and completion requirements, you can contact us here.

  • Study anywhere, anytime
  • User-friendly learning management system
  • Course content and assessments are all online and available 24/7
  • Accreditation ensures that our courses meet established industry needs
  • Assessment are marked within 10 business days
  • No classroom attendance, no travel expenses
  • Trainer and administration support throughout
  • Designated course coordinator with regular contact to help you keep motivated and on track
  • Certificates are issued within 21 days of course completion
  • No hidden fees


  • To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal.

    All materials are online and can be accessed via the ISM e-learning portal.

    Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.

    Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.

    To find out more about assessments and completion requirements, you can contact us here.

After you have completed enrolment into your qualification or course, your enrolment will be processed by our team within one (1) business day.

Once your enrolment and payment has been processed you will receive an email with additional details on your learning, including log in details and instructions on how to access your program within our eLearning platform.

If payment has not yet been made, you may also receive additional payment information and an invoice or be contacted by one of our team to make payment arrangements. Please note that log in details to your qualification or course will only be provided once your initial payment has been received, unless prior arrangements have been made between ISM and your organisation. 

In some circumstances it may take up to two (2) or three (3) business days for you to commence your program.
If you would like more information or have any questions, you can contact us here.

Ready to enrol in the Certificate IV in Financial Services?

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