STUDY METHOD:
Online
QUALIFICATION:
Nationally Recognised
START DATE:
Anytime
Mutual Course
Course Overview
Working in a mutual bank entails a diverse range of tasks that require a well-rounded understanding of financial services. Employees in this environment, are engaged in a range of financial service roles, dealing with a variety of responsibilities that contribute to the overall operations of the bank. This could include customer interactions, financial transactions, and administrative duties.
The Certificate IV in Financial Services for Mutual banking employees is a course is tailored to precisely align with the demands of such roles within a mutual bank setting. By undertaking this course, you’ll gain the necessary skills to navigate the intricacies of financial services, understand compliance requirements, and effectively contribute to the smooth functioning of a mutual bank. Whether it’s managing daily operations, providing assistance to customers, or ensuring regulatory compliance, this qualification equips you with the knowledge and expertise needed to excel in a mutual bank environment, fostering both your personal and professional growth in the financial services sector.
- Who is the FNS41820 Certificate IV in Financial Services for?
This course would be suitable for
- Customer /Member Service officers
- Administrative staff
- Call Centre staff
- Plus other non-customer facing roles in the bank
- What You’ll Learn
This course covers a range of topics, including:
- The key features and benefits of products that help the client achieve their capital and investment goals.
- The skills required to educate and inform your clients to meet their needs.
- The tools used by the credit underwriter.
- How to analyse the statement of Financial Performance and Financial Position.
- How to build a customer relationship program.
- How to develop relationships with key strategic partners.
- Units Of Competency
Unit Code | Unit Description |
FNSRSK411 | Apply risk management strategies to own work |
FNSORG411 | Conduct individual work within a compliance framework |
FNSINC411 | Conduct work according to professional practices in the financial services industry |
BSBPEF402 | Develop work priorities |
FNSCRD401 | Assess credit applications |
FNSCRD412 | Establish and maintain appropriate security |
FNSINC504 | Apply ethical frameworks and principles to make and act upon decisions |
FNSINC503 | Identify situations requiring complex ethical decision making |
FNSPIM410 | Collect, assess and use information |
FNSFMK515 | Comply with financial services regulation and industry codes of practice |
FNSINC412 | Apply and maintain knowledge of financial products and services |
FNSASIC314 | Provide Tier 2 general advice in general insurance* *May be replaced on application |
FNSCUS412 | Resolve disputes |
** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients.
- Duration and Study Load
We recognise that each learner has their own pace and preferences, and thus, we offer a flexible duration for the program.
- 12-month part-time and 6-month full-time
- Payment Options
- Pay upon enrolment with Stripe
- Invoice Request
The option to pay up to 4x monthly payment instalments is available by invoice.
Participants are required to pay no more than $1,500.00 prior to the commencement of the course. The remaining fees will be due after commencement with the due date outlined on the invoice. For more information click here.
Why Study with ISM?
NO HIDDEN FEES
COMPLETION COACH
NO HIDDEN FEES
FREE ONE-ON-ONE TUITION
INDUSTRY LEADING QUALIFICATIONS
FAQ’s
All students are offered the opportunity to apply for Recognition of Prior Learning (RPL).
Recognition of Prior Learning is a form of assessment that acknowledges the skills and knowledge you already have. Such skills and knowledge may have been gained through: formal or informal training conducted by industry or education institutions; work experience; life experience.
The main principle underpinning RPL is that for competency-based training the focus should be on the outcomes of learning, rather than how, when or where the learning occurred. In order to grant RPL, the assessor must be confident that the candidate is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in the Australian Qualifications Framework (AQF) accredited courses.
As a form of assessment, RPL uses a process known as competency-based assessment. Please ensure you read and understand how this works and how to have your skills and knowledge recognised.
An RPL Policy and Procedures document and RPL Kit is available if you feel you already hold the skills and knowledge of a particular competency and would like to apply for RPL.
The Policy and Procedures explain what RPL is, the benefits, forms and rules of evidence, the process and how to apply for RPL.
Complete our RPL eligibility form here.
Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.
These assessments vary depending on the unit within the qualification and can include the following:
- Quizzes
- Written tasks and/or case studies.
- Examination
- Verbal assessment, by way of an interview with your trainer
- Observation by a trainer
- Supervisor checklists
To find out more information about assessments and completion requirements, you can contact us here.
- Study anywhere, anytime
- User-friendly learning management system
- Course content and assessments are all online and available 24/7
- Accreditation ensures that our courses meet established industry needs
- Assessment are marked within 10 business days
- No classroom attendance, no travel expenses
- Trainer and administration support throughout
- Designated course coordinator with regular contact to help you keep motivated and on track
- Certificates are issued within 21 days of course completion
- No hidden fees
To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal.
All materials are online and can be accessed via the ISM e-learning portal.
Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.
Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.
To find out more about assessments and completion requirements, you can contact us here.
After you have completed enrolment into your qualification or course, your enrolment will be processed by our team within one (1) business day.
Once your enrolment and payment has been processed you will receive an email with additional details on your learning, including log in details and instructions on how to access your program within our eLearning platform.
If payment has not yet been made, you may also receive additional payment information and an invoice or be contacted by one of our team to make payment arrangements. Please note that log in details to your qualification or course will only be provided once your initial payment has been received, unless prior arrangements have been made between ISM and your organisation.