STUDY METHOD:
Online
QUALIFICATION:
Nationally Recognised
START DATE:
Anytime
Course Overview
The BSB30120 Certificate III in Business Services is an ideal qualification for those starting their journey in the business world or seeking to solidify their foundational business skills. This course covers a wide range of essential business practices, including customer service, basic financial processes, and effective communication techniques. Designed to provide practical and applicable skills, it is perfect for individuals looking to excel in various business environments.
The course also addresses the importance of understanding workplace safety and sustainability in business operations. Graduates will emerge with a strong grasp of fundamental business concepts, ready to contribute effectively in a range of business settings or pursue further education in the field.
- Who is the Certificate III in Business for?
People working in, or looking to take up, any entry-level roles across a range of industries. Possible jobs relevant to this qualification may include:
- Customer Service Advisor
- Data Entry Operator
- General Clerk
- Payroll Officer
- Receptionist
- What You’ll Learn
The Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects. From this qualification you will gain:
- Entry-level administration skills specific to the financial services industry
- Enhanced employment prospects
- Knowledge of how to use business technology and create business documents
- Knowledge on how to work as part of a corporate team
- Skills to provide exceptional customer service.
We deliver this program in multiple ways. You can complete this online program as a general student or through a traineeship. If you would like to find out which one is right for you, contact us on 1300 200 705.
- Units Of Competency
| Unit Code | Unit Description | ||
|---|---|---|---|
BSBCRT311 | Apply critical thinking skills in a team environment | ||
BSBPEF201 | Support personal wellbeing in the workplace | ||
BSBSUS211 | Participate in sustainable work practices | ||
BSBTWK301 | Use inclusive work practices | ||
BSBWHS311 | Assist with maintaining workplace safety | ||
BSBXCM301 | Engage in workplace communication | ||
BSBTEC202 | Use digital technologies to communicate in a work environment | ||
BSBWRT311 | Write simple documents | ||
BSBPEF301 | Organise personal work priorities | ||
BSBLDR301 | Support effective workplace relationships | ||
BSBXTW301 | Work in a team | ||
BSBOPS304 | Deliver and monitor a service to customers | ||
BSBOPS305 | Process customer complaints | ||
** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients.
- Duration and Study Load
We recognise that each learner has their own pace and preferences, and thus, we offer a flexible duration for the program.
- 12-month part-time and 6-month full-time
- Payment Options
- Pay upon enrolment with Stripe
- Invoice Request
The option to pay up to 4x monthly payment instalments is available by invoice.
Participants are required to pay no more than $1,500.00 prior to the commencement of the course. The remaining fees will be due after commencement with the due date outlined on the invoice. For more information click here.
Why Study with ISM?
NO HIDDEN FEES
COMPLETION COACH
NO HIDDEN FEES
FREE ONE-ON-ONE TUITION
INDUSTRY LEADING QUALIFICATIONS
FAQ’s
All students are offered the opportunity to apply for Recognition of Prior Learning (RPL).
Recognition of Prior Learning is a form of assessment that acknowledges the skills and knowledge you already have. Such skills and knowledge may have been gained through: formal or informal training conducted by industry or education institutions; work experience; life experience.
The main principle underpinning RPL is that for competency-based training the focus should be on the outcomes of learning, rather than how, when or where the learning occurred. In order to grant RPL, the assessor must be confident that the candidate is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in the Australian Qualifications Framework (AQF) accredited courses.
As a form of assessment, RPL uses a process known as competency-based assessment. Please ensure you read and understand how this works and how to have your skills and knowledge recognised.
An RPL Policy and Procedures document and RPL Kit is available if you feel you already hold the skills and knowledge of a particular competency and would like to apply for RPL.
The Policy and Procedures explain what RPL is, the benefits, forms and rules of evidence, the process and how to apply for RPL.
Complete our RPL eligibility form here.
Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.
These assessments vary depending on the unit within the qualification and can include the following:
- Quizzes
- Written tasks and/or case studies.
- Examination
- Verbal assessment, by way of an interview with your trainer
- Observation by a trainer
- Supervisor checklists
To find out more information about assessments and completion requirements, you can contact us here.
- Study anywhere, anytime
- User-friendly learning management system
- Course content and assessments are all online and available 24/7
- Accreditation ensures that our courses meet established industry needs
- Assessment are marked within 10 business days
- No classroom attendance, no travel expenses
- Trainer and administration support throughout
- Designated course coordinator with regular contact to help you keep motivated and on track
- Certificates are issued within 21 days of course completion
- No hidden fees
To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal.
All materials are online and can be accessed via the ISM e-learning portal.
Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.
Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.
To find out more about assessments and completion requirements, you can contact us here.
After you have completed enrolment into your qualification or course, your enrolment will be processed by our team within one (1) business day.
Once your enrolment and payment has been processed you will receive an email with additional details on your learning, including log in details and instructions on how to access your program within our eLearning platform.
If payment has not yet been made, you may also receive additional payment information and an invoice or be contacted by one of our team to make payment arrangements. Please note that log in details to your qualification or course will only be provided once your initial payment has been received, unless prior arrangements have been made between ISM and your organisation.