Choose your study style

All of our courses are available via online learning. We also offer virtual and workshop programs for some courses.


Designed By Industry

Our team regularly meets with key organisations and perform extensive consultations to determine the skills and knowledge they are looking for in their current and future employees.

Informed Experienced Trainers

Our trainers work in the industry so you can be assured all our programs are designed and taught by those that know all the key skills and knowledge you will need to succeed.

BSB30120 Certificate III in Business

Course Overview

The Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects. From this qualification you will gain:

  • Entry-level administration skills specific to the financial services industry
  • Enhanced employment prospects
  • Knowledge of how to use business technology and create business documents
  • Knowledge on how to work as part of a corporate team
  • Skills to provide exceptional customer service.

We deliver this program in multiple ways. You can complete this online program as a general student or through a traineeship. If you would like to find out which one is right for you, contact us on 1300 200 705.

Who is this for?

People working in, or looking to take up, any entry-level roles across a range of industries. Possible jobs relevant to this qualification may include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Receptionist


*If you are a NSW resident and would like to complete this program as part of a traineeship please view this program

Entry Requirements for this program

Existing worker and currently undertaking a traineeship. The learner has completed Year 10 secondary schooling (or equivalent). After enrolment students complete ISM’s standard Language, Literacy and Numeracy assessment (LLN).

(Please note: The LLN assessment is on the eLearning portal. Learners will not be able to proceed without completing this).


Qualification Duration

We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 months to 1 year to completed (or up to 2 years if completed as part of a traineeship).

Inquire now for our next intake

Course inquiry form

Looking for more information? 
Contact us here

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Enrol into our online program for;


Online program – $1850

Traineeship online program – $1850

Traineeship virtual workshops – $2400


* RPL price on application (pending number of units applying for RPL). Please note fees are charged per annum and are GST-exempt. Please see HERE for information on further fees that may be applicable.

Qualification Units

To achieve a BSB30120 Certificate III in Business, the participant will need to complete 12 units of competency as below:

  • 6 core units
  • 7 elective units

The BSB30120 Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects. The core units and elective units in their qualification are listed below.

Core Unit

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication 


Elective Units

BSBTEC202 Use digital technologies to communicate in a work environment 

BSBWRT311 Write simple documents 

BSBPEF301 Organise personal work priorities

BSBLDR301 Support effective workplace relationships

BSBXTW301 Work in a team

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints 


** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients. 

Course Features
  • Study anywhere, anytime
  • User-friendly learning management system
  • Course content and assessments are all online and available 24/7
  • Accreditation ensures that our courses meet established industry needs
  • Assessment are marked within 10 business days
  • No classroom attendance, no travel expenses
  • Trainer and administration support throughout
  • Designated course coordinator with regular contact to help you keep motivated and on track
  • Certificates are issued within 21 days of course completion
  • No hidden fees
Enrolment Process

Once you enrol through the online link above, please be advised that your enrolment will be processed by ISM within 1 business day.

An email with instructions will be sent to you regarding invoice and eLearning details.

Please note: Log on details will only be released once initial payment is received (unless prior arrangements with your organisation). 

It may take up to 2 – 3 business days for you to commence your program.

How are our courses delivered?

At ISM, our courses are offered in both online and workshop formats.

Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.

Assessment Information

Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.

These assessments vary depending on the unit within the qualification and can include the following:

  • Quizzes
  • Written tasks and/or case studies.
  • Verbal assessment, by way of an interview with your trainer
  • Observation by a trainer
  • Supervisor checklists

To find out more information about assessments and completion requirements, you can contact us here.

Technology Required

To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal. 

All materials are online and can be accessed via the ISM e-learning portal.

Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.

To find out more about assessments and completion requirements, you can contact us here.