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Below you will find information on BSB30115 Certificate III in Business hosted by the Institute of Strategic Management (ISM).

If you have any questions, please use the Contact Us form to the left or you can contact our friendly Admin Team on 02966 07221.


BSB30115 Certificate III in Business

General Information:

Course Duration

We understand that each learner has individual requirements and likes to study at their own pace. We would expect most courses to take anywhere from 6 to 12 months to complete. Maximum enrolment period 12months. 

Technology Required

To enable completion of this qualification you will require an internet connection to access Learning Materials and Assessments via ISM’s eLearning Portal. Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.



The program is completed as a traineeship under NSW Smart and Skilled program. You will be required to complete a Smart and Skilled Declaration and obtain a USI (details below). Fees will be paid by your organisation.

* RPL price on application (pending number of units applying for RPL)

Fees & Enrolment Process

Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable. Once you enrol through the online link above, please be advised that you enrolment will be processed by ISM within 1 business day. An email with instructions will be sent to you regarding invoice and eLearning details. Please note: log on details will only be released once initial payment is received (unless prior arrangements with your organisation). It may take up to 2 – 3 business days for you to commence your program.

Who is it for?

People working in, or looking to take up, any entry level roles across a range of industries. Possible jobs relevant to this qualification may include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator

Entry Requirements

There are no entry requirements for this course.

How is the course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.

Course Requirements

To achieve a BSB30115 Certificate III in Business, the participant will need to complete 12 units of competency as below:

  • 1 core business unit
  • 11 elective units.

Core Units and Electives

Please click on the drop downs below to view a description on each unit within this course.

Core Units

All core units are compulsory


Unit Name

What Will I Learn?

 BSBWHS302 Apply knowledge of WHS Legislation in the workplace
  • Determine the legal framework for WHS in the workplace
  • Contribute to activity that reflects WHS legislative requirements
  • Keep up-to-date with legislation and relevant publications

Elective Units

Elective units have been specifically chosen to meet the general requirements for entry level roles in a variety of industries.


Unit Name

What Will I Learn?

BSBCUS301 Deliver and monitor a service to customers
  • Identify customer needs
  • Deliver a service to customers
  • Monitor and report on service delivery
BSBCMM301 Process Customer Complaints
  • Respond to complaints
  • Refer complaints
  • Exercise judgement to resolve customer service issues
BSBDIV301 Work effectively with diversity
  • Recognise individual differences and respond appropriately
  • Work effectively with individual differences
BSBFIA301 Maintain financial records
  • Maintain daily financial records
  • Maintain general ledger
  • Monitor cash control
BSBADM311 Maintain business resources
  • Advise on resource requirements
  • Monitor resource usage and maintenance
  • Acquire resources
BSBINM301 Organise workplace information
  • Collect and assess information
  • Organise information
  • Review information needs
BSBINM302 Utilise a knowledge management system
  • Access and use knowledge management system
  • Input to knowledge management system
  • Review and improve work practices
BSBINN301 Promote innovation in a team environment
  • Create opportunities to maximise innovation within the team
  • Organise and agree effective ways of working
  • Support and guide colleagues
  • Reflect on how the team is working
BSBITU302 Create electronic presentations
  • Prepare to create presentation
  • Create presentation
  • Finalise presentation
BSBWOR301 Organise personal work priorities and development
  • Organise and complete own work schedule
  • Monitor own work performance
  • Co-ordinate personal skill development and learning




  • Plan document
  • Draft document
  • Review document
  • Write final document




Assessment Information

Assessments for this course will be provided on your learner portal. There are a range of assessments which include; quizzes, written tasks and/or case studies.


Important Information

 To complete an application for this course you will need your USI number – get it here 

Please click the button below to enrol. You will receive a confirmation email and details to get started. To commence your training please go to the top left of this page to log into your portal.