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FNS60615: Advanced Diploma of Banking Services Management

FNS60615: Advanced Diploma of Banking Services Management


The Advanced Diploma of Banking Services Management develops dynamic leaders who are looking to move to senior management roles to strengthen their leadership behaviour, effectively manage their business / business unit using sound financial management and business operations.

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This course will help you in:

  • Understanding the structure of the industry, its key players and the lending process
  • Awareness of lending products and sources of funds for lending
  • Having the knowledge of relevant industry legislation
  • Awareness of the highest ethical standards in financial services
  • Having a competitive edge to get started in the lending industry
  • Working within the financial services industry
  • Developing a knowledge of financial products and tailoring products to meet a clients needs
  • Communicating with clients to provide professional levels of service


The program is completed online for $2,900.00 (annual fee) or through a workshop program for $4,800.00*

*Workshop – subject to availability and minimum numbers.

* RPL price on application (pending number of units applying for RPL)

Who is it for?

This course is specifically designed for those working in the financial services industry. Possible job profiles relevant to this course may include;

  • Team leader or manager roles in branch environments
  • Sales and marketing
  • Small business banking
  • Commercial and legal lending
  • Customer contact service centre management

Entry requirements

There is no official entry requirement but to get the best out of this course, the learner should have experience in a Management roles.

How is the course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. For information on our upcoming workshops, please contact us on 1300 200 705 or


We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 to 12 months to complete.

Course requirements

To achieve FNS60615 Advanced Diploma in Banking Services, the learner will need to complete 14 units of competency as below:

  • 8 core units, plus
  • 6 elective units.

Core units and electives

This course has a number of mandatory core units and a variety of electives from which you can choose

Core Units


Unit Name

What Will I Learn?

BSBCUS501 Manage quality customer service
  • Planning to meet internal and external customer requirements
  • Ensuring delivery of quality products and services
  • Monitoring, adjusting and reviewing customer service


BSBMGT502 Manage people performance
  • Allocating work
  • Assessing performance
  • Providing feedback
  • Managing follow up


BSBMGT605 Provide leadership across the organisation
  • Communicating organisational mission and goals
  • Influencing groups and individuals
  • Building and supporting teams
  • Demonstrating personal and professional competence


BSBMGT608 Manage innovation and continuous improvement
  • Reviewing programs, systems and processes
  • Developing options for continuous improvement
  • Implementing innovative processes


BSBSMB409 Build and maintain relationships with small business stakeholders
  • Establishing and developing communication and appropriate relationships with key stakeholders
  • Establishing and developing roles and responsibilities in the small business
  • Reviewing relationships with key stakeholders



Apply principles of professional practice to work in the financial services industry


  • Identifying scope, sectors and responsibilities of industry
  • Identifying and applying guidelines, procedures and legislation
  • Identifying sustainability issues
  • Managing information
  • Participating in and facilitating work team activities
  • Planning work to be completed
  • Developing and maintaining personal competency



Monitor performance in sales of financial products or services


  • Monitoring implementation of sales policies and procedures
  • Monitoring implementation of client service standards
  • Monitoring achievement of sales targets


FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry
  • Identifying trends and opportunities in financial services industry
  • Investigating marketing and product development opportunities
  • Assessing legislative compliance of marketing opportunities
  • Evaluating required changes to current operations

Elective Units


CODE Unit Name Purpose of Competence
BSBINN601 Manage organisation change
  • Identify change requirements and opportunities
  • Develop change management strategy
  • Implement change management strategy
BSBMGT616 Develop and implement strategic plans
  • Confirm organisational vision and mission
  • Analyse the internal and external environment
  • Write strategic plan
  • Implement  strategic plan
FNSSAM604 Establish agreements with intermediaries for product distribution
  • Identify potential intermediaries
  • Determine acceptability
  • Determine terms and conditions of trade
  • Convey decision and terms of trade
  • Negotiate variations where appropriate and document and confirm arrangements
FNSORG501 Develop and manage a budget
  • Plan for and collect information for budget
  • Develop budget
  • Finalise budget and allocate resources
  • Monitor and control budget
  • Complete financial and statistical reports
FNSORG602 Develop and manage financial systems
    • Establish financial system requirements
    • Design financial management systems
    • Prepare and review financial plans
  • Monitor and review financial reporting systems

Assessment information

Assessments for this course will be provided on your learner portal. There are a range of assessments which include quizzes, written task and/or case studies.