Choose your study style

All of our courses are available via online learning. We also offer virtual and workshop programs for some courses.


Designed By Industry

Our team regularly meets with key organisations and perform extensive consultations to determine the skills and knowledge they are looking for in their current and future employees.

Informed Experienced Trainers

Our trainers work in the industry so you can be assured all our programs are designed and taught by those that know all the key skills and knowledge you will need to succeed.

FNS51520 Diploma of Credit Management

Course Overview:

The FNS51520 Diploma of Credit Management is designed for people who wish to manage a credit department or be promoted into a credit management role.

Credit Managers are responsible for overseeing the credit granting process for an organisation. In this course you will learn how to optimise sales and reduce bad debt losses by maintaining the credit policy. You will also cover topics such as; assessing the creditworthiness of potential customers, conducting review of credit files, managing the credit relationship and working with insolvency situations.


Who is this for?

This qualification is relevant to credit professionals who work in either consumer or commercial credit in a variety of workplaces:

  • Financial institutions such as a bank or credit union
  • Within a business which offers commercial credit to customers
  • Organisations offering a factoring and/or invoice discounting facility


Entry requirements

There are no entry requirements for this course.


How is this course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.



We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 months to 1 year to complete. 

*This course fee is based on a 12-month enrolment. If you require addition time to complete the program, additional fees may be charged. 

Enrol Now for Online Learning

Looking for more information?
Contact us here

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

You can enrol into this course for;


* RPL price on application (pending number of units applying for RPL)

Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.
Qualification Units

To achieve FNS51520 Diploma in Credit Management, the participant will need to complete 12 units of competency as below:

  • 7 core units
  • 5 elective units


Core Units

All core units are compulsory

Code                 Unit Name

BSBRSK501       Manage Risk

FNSCRD501      Respond to personal insolvency situations

FNSCRD504      Manage the credit relationship

FNSCRD505      Respond to corporate insolvency situations

FNSINC401       Apply principles of professional practice to work in the financial services industry

FNSORG502     Develop and monitor policy and procedures

FNSORG401     Conduct individual work within a compliance framework


Elective Units

Elective units have been specifically chosen to meet generic management competencies.

Code                Unit Name

BSBMGT502     Manage people performance

BSBWOR501    Manage personal work priorities and professional development

FNSCRD404     Utilise the legal process to recover outstanding debt

FNSCRD405     Manage overdue customer accounts

BSBMGT605     Provide leadership across the organisation


** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients. 

Course Features
  • Study anywhere, anytime
  • User-friendly learning management system
  • Course content and assessments are all online and available 24/7
  • Accreditation ensures that our courses meet established industry needs
  • Assessment are marked within 10 business days
  • No classroom attendance, no travel expenses
  • Trainer and administration support throughout
  • Designated course coordinator with regular contact to help you keep motivated and on track
  • Certificates are issued within 21 days of course completion
  • No hidden fees
Enrolment Process

Once you enrol through the online link above, please be advised that your enrolment will be processed by ISM within 1 business day.

An email with instructions will be sent to you regarding invoice and eLearning details.

Please note: Log on details will only be released once initial payment is received (unless prior arrangements with your organisation). 

It may take up to 2 – 3 business days for you to commence your program.

How are our courses delivered?

At ISM, our courses are offered in both online and workshop formats.

Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.

Assessment Information

Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.

These assessments vary depending on the unit within the qualification and can include the following:

  • Quizzes
  • Written tasks and/or case studies.
  • Verbal assessment, by way of an interview with your trainer
  • Observation by a trainer
  • Supervisor checklists

To find out more information about assessments and completion requirements, you can contact us here.

Technology Required

To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal. 

All materials are online and can be accessed via the ISM e-learning portal.

Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.

To find out more about assessments and completion requirements, you can contact us here.