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FNS51515 Diploma of Credit Management

FNS51515 Diploma of Credit Management


The FNS51515 Diploma of Credit Management reflects job roles in a range of financial services and other industry enterprises requiring well-developed skills and a broad knowledge base of the credit management sector. For individuals within these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.


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Credit management is the process of granting credit, the terms it’s granted on and recovering this credit when it’s due. This is the function within a bank or company to control credit policies that will improve revenues and reduce financial risks.


The program is completed online for $1,795.00 (annual fee) or through an workshop program for $2,295.00*

* RPL price on application (pending number of units applying for RPL)

*Workshop – subject to availability and minimum numbers.

Fees & Enrolment Process

The face to face program is run over a series of session, where you will cover content, however, you will be required to complete the program assessments post the workshop which may involve working through our eLearning portal on some modules.
 Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.
Once you enrol through the online link above, please be advised that your enrolment will be processed by ISM within 1 business day. An email with instructions will be sent to you regarding invoice and eLearning details. Please note: log on details will only be released once initial payment is received (unless prior arrangements with your organisation).
It may take up to 2 – 3 business days for you to commence your program.

Who is it for?

This qualification is relevant to credit professionals who work in either consumer or commercial credit in a variety of workplaces such as:

  • Financial institutions such as a bank or credit union
  • Within a business which offers commercial credit to customers
  • Organisations offering a factoring and/or invoice discounting facility

Entry requirements

There are no entry requirements for this course.

How is this course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.


We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 months to 1 year to complete. 

Course requirements

To achieve FNS51515 Diploma in Credit Management, the participant will need to complete 12 units of competency as below:

  • 7 core  units
  • 5 elective units

Core units and electives

Please click on the drop downs below to view a description on each unit within this course.

Core Units

All core units are compulsory

CODE Unit Name What Will I Learn? 
BSBRSK501 Manage Risk
  • Establish risk context
  •  Identify risks
  • Analyse risks
  •  Select and implement treatments
FNSCRD501 Respond to personal insolvency situations
  • Monitor status of insolvency and analyse potential risk
  • Determine appropriate action
  • Review circumstances which led to the personal insolvency situation
FNSCRD504 Manage the credit relationship
  • Manage interaction between credit relationship and business objectives and strategies
  • Deal with debtors in difficult circumstances
  • Terminate credit relationship

Respond to corporate insolvency situations

  • Monitor status of corporate insolvency and analyse potential risk
  • Determine appropriate action
  • Review circumstances which led to corporate insolvency situation


Apply principles of professional practice to work in the financial services industry
  • Identify scope, sectors and responsibilities of industry
  • Identify and apply guidelines, procedures and legislation
  • Identify sustainability issues
  • Manage information
FNSORG502 Develop and monitor policy and procedures

  • Identify business and industry issues that require policy and procedure documentation
  • Research requirements for policy and operating procedures
  • Formulate and document policy and procedures
  •  Implement policy and procedures
  • Monitor and review compliance with policy statement and operating procedures


Conduct individual work within a compliance framework
  • Identify individual compliance requirements
  • Interpret individual compliance requirements
  • Develop or respond to procedures to ensure individual compliance
  • Identify and adapt to changes in individual compliance requirements

Elective Units

Elective units have been specifically chosen to meet generic management competencies.

CODE Unit Name What Will I Learn? 
BSBMGT502 Manage people performance
  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow up
BSBWOR501 Manage personal work priorities and professional development
  • Establish personal work goals
  • Set and meet own work priorities
  •  Develop and maintain professional competence
FNSCRD404 Utilise the legal process to recover outstanding debt
  • Review appropriateness of legal recovery
  • Instigate legal process
  •  Implement actions arising from legal process


Manage overdue customer accounts

  • Identify customers requiring collection activity
  • Establish contact with customers and attempt to resolve outstanding payment matters
  • Negotiate resolution of outstanding payments
  •  Monitor agreements to ensure adherence


Assess credit
  • Develop risk evaluation criteria
  • Assess current exposure
  • Compare exposure with guidelines
  • Prepare probability assessment
  • Communicate with relevant internal and external stakeholders
BSBMGT605 Provide leadership across the organisation
  • Communicate organisational mission and goals
  • Influence groups and individuals
  • Build and support teams
  • Demonstrate personal and professional competence

Assessment information

Assessments for this course will be provided on your learner portal. There are a range of assessments which include quizzes, written task and/or case studies.

Technology Required

To enable completion of this qualification you will require an internet connection to access Learning Materials and Assessments via ISM’s eLearning Portal. Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.