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FNS50915 Diploma of Banking Services Management

FNS50915 Diploma of Banking Services Management


The FNS50915 Diploma of Banking Services Management aims to provide learners with the knowledge and skills to work in a variety of roles within the financial services Industry. It covers skills such as communication, product knowledge, leadership, dealing with customers and marketing.


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This course will focus on:

  • Understanding of the structure of the industry, its key players and the lending process
  • Awareness of lending products and sources of funds for lending
  • Having the knowledge of relevant industry legislation
  • Awareness of the highest ethical standards in financial services
  • A competitive edge to get started in the lending industry
  • Working within the financial services industry
  • Developing a knowledge of financial products and tailoring products to meet a clients needs
  • Communicating with clients to provide professional levels of service


The program is completed online for $1,795.00 (annual fee) or through a workshop program for $2,995.00*

*Workshop – subject to availability and minimum numbers.

* RPL price on application (pending number of units applying for RPL)

Fees & Enrolment Process

The face to face program is ran over a series of session, where you will cover content, however you will be required to complete the program assessments post the workshop which may involve working through our eLearning portal on some modules.
 Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.
Once you enrol through the online link above, please be advised that you enrolment will be processed by ISM within 1 business day. An email with instructions will be sent to you regarding invoice and eLearning details. Please note: log on details will only be released once initial payment is received (unless prior arrangements with your organisation).
It may take up to 2 – 3 business days for you to commence your program.

Who is it for?

This course is specifically designed for those working in the financial services industry. Possible job profiles may include;

  • Team leader or manager roles in branch environments
  • Sales and marketing
  • Small business banking
  • Commercial and legal lending
  • Customer contact service centre management

Entry requirements

There are no entry requirements for this course.

How is the course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.


We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 to 12 months to complete.

Course requirements

To achieve FNS50915 Diploma in Banking Services, the learner will need to complete 12 units of competency as below:

  • 5 core units,
  • 7 elective units.

Core units and electives

This course has a number of mandatory core units and a variety of electives from which you can choose

Core Units

All core units are compulsory.

CODE Unit Name What Will I Learn? 
BSBINM401 Implement workplace information system
  • Identify and source information needs
  • Collect, analyse and report information
  • Implement information systems
  • Prepare for information system changes
BSBMGT502 Manage people performance
  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow up
BSBSMB405 Monitor and manage small business operations
  • Develop operational strategies and procedures
  • Implement operational strategies and procedures
  • Monitor business performance
  • Review business operations
FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers
  • Develop professional business relationships
  • Build and maintain business networks and relationships
  • Nurture relationships and build on referral business for the long term
FNSINC401 Apply principles of professional practice to work in the financial services industry
  • Identify scope, sectors and responsibilities of industry
  • Identify and apply guidelines, procedures and legislation
  • Identify sustainability issues
  • Manage information

Elective Units

Choose 7 of the following:

CODE Unit Name What Will I Learn? 
BSBCUS501 Manage quality customer service
  • Plan to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Monitor, adjust and review customer service
BSBMKG501 Identify and evaluate marketing opportunities
  • Identify marketing opportunities
  • Investigate marketing opportunities
  • Evaluate required changes to current operations
FNSBNK501 Manage banking service strategy for small business customers
  • Develop services for small businesses
  • Manage small business customer service teams
  • Lead, support and develop small business customer service teams
  • Evaluate and report outcomes
FNSSAM501 Apply advanced selling techniques to selling of financial products and services
  • Identify products or services that would benefit from focused sales approach
  • Develop approach to selling product or service
  • Pilot approach
  • Evaluate approach
BSBMGT605 Provide leadership across the organisation
  • Communicate organisational mission and goals
  • Influence groups and individuals
  • Build and support teams
  • Demonstrate personal and professional competence
BSBWOR501 Manage personal work priorities and professional development
  • Establish personal work goals
  • Set and meet own work priorities
  • Develop and maintain professional competence
FNSBNK503 Provide advisory services within a financial service context
  • Contribute to identification of business opportunities
  • Provide advice about development of business plans and financing proposals
  • Provide high level and tailored business banking solutions and service

Assessment information

Assessments for this course will be provided on your learner portal. There are a range of assessment which include quizzes, written tasks and/or case studies.

Technology Required

To enable completion of this qualification you will require an internet connection to access Learning Materials and Assessments via ISM’s eLearning Portal. Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.