Choose your study style

All of our courses are available via online learning. We also offer virtual and workshop programs for some courses.


Designed By Industry

Our team regularly meets with key organisations and perform extensive consultations to determine the skills and knowledge they are looking for in their current and future employees.

Informed Experienced Trainers

Our trainers work in industry so you can be reassured all our programs are designed and taught by those that have first-hand experience with all the key industry skills and knowledge you will need to succeed.

FNS42020 Certificate IV in Banking Services – Member Experience

The course aims to provide learners with the knowledge and skills to work in Banking, Credit or Lending roles within the financial services Industry. It covers areas such as communication, product knowledge, sales relationship, credit, processing applications and negotiations with clients.



This course will focus on the following areas:

  • Working within the financial services industry
  • Developing knowledge of financial products and tailoring products to meet a client's needs
  • Communicating with clients to provide professional levels of service
  • Processing credit applications
  • Understanding and implementing securitisation
  • Leadership skills and personal development


Who is it for?

This course has been specifically designed for those working in the financial services industry. Possible job profiles may include;

  • Senior sales consultant
  • Lending consultant
  • Lending officer
  • Team leader or Supervisor
  • Customer contact centre service consultant


Entry requirements

There are no entry requirements for this qualification.



We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere up to 6 months to complete, or 12 months if you are completing a traineeship.

Enrol Now for Online Learning

Looking for more information? 
Contact us here

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You can enrol into this online course for;

Online course – $1895

* RPL price on application (pending number of units applying for RPL)

Qualification Units

To achieve FNS42020 Certificate IV in Banking Services, you need to successfully complete 12 units of competency:

  • 5 core units
  • 7 elective units


Core Units

FNCINC411 Conduct work according to professional practices in the financial services industry

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

BSBCUS403 Implement customer service standards

FNSINC503 Identify situations requiring complex ethical decision making

FNSRSK411 Apply risk management strategies to own work


Elective Units

BSBCUS301 Deliver and monitor a service to customers

BSBMGT405 Provide personal leadership

BSBWOR501 Manage personal work priorities and professional development

FNSCRD402 Establish and maintain appropriate security

FNSCRD503 Promote understanding of the role and effective use of consumer credit

FNSINC504 Apply ethical frameworks and principles to make and act upon decisions

FNSCRD401 Assess credit applications



** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients. 

Course Features
  • Study anywhere, anytime
  • User-friendly learning management system
  • Course content and assessments are all online and available 24/7
  • Accreditation ensures that our courses meet established industry needs
  • Assessment are marked within 10 business days
  • No classroom attendance, no travel expenses
  • Trainer and administration support throughout
  • Designated course coordinator with regular contact to help you keep motivated and on track
  • Certificates are issued within 21 days of course completion
  • No hidden fees
Enrolment Process

Once you enrol through the online link above, please be advised that your enrolment will be processed by ISM within 1 business day.

An email with instructions will be sent to you regarding invoice and eLearning details.

Please note: Log on details will only be released once initial payment is received (unless prior arrangements with your organisation). 

It may take up to 2 – 3 business days for you to commence your program.

How are our courses delivered?

At ISM, our courses are offered in both online and workshop formats.

Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.

Assessment Information

Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.

These assessments vary depending on the unit within the qualification and can include the following:

  • Quizzes
  • Written tasks and/or case studies.
  • Verbal assessment, by way of an interview with your trainer
  • Observation by a trainer
  • Supervisor checklists

To find out more information about assessments and completion requirements, you can contact us here.

Technology Required

To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal. 

All materials are online and can be accessed via the ISM e-learning portal.

Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.

To find out more about assessments and completion requirements, you can contact us here.