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Designed By Industry

Our team regularly meets with key organisations and perform extensive consultations to determine the skills and knowledge they are looking for in their current and future employees.

Informed Experienced Trainers

Our trainers work in industry so you can be reassured all our programs are designed and taught by those that have first-hand experience with all the key industry skills and knowledge you will need to succeed.

FNS42015 Certificate IV in Banking Services – Member Experience

The course aims to provide learners with the knowledge and skills to work in Banking, Credit or Lending roles within the financial services Industry. It covers areas such as communication, product knowledge, sales relationship, credit, processing applications and negotiations with clients.

 

Overview

This course will focus on the following areas:

  • Working within the financial services industry
  • Developing knowledge of financial products and tailoring products to meet a client's needs
  • Communicating with clients to provide professional levels of service
  • Processing credit applications
  • Understanding and implementing securitisation
  • Leadership skills and personal development

 

Who is it for?

This course has been specifically designed for those working in the financial services industry. Possible job profiles may include;

  • Senior sales consultant
  • Lending consultant
  • Lending officer
  • Team leader or Supervisor
  • Customer contact centre service consultant

 

Entry requirements

There are no entry requirements for this qualification.

 

Duration

We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anyway from 6 to 12 months to complete.

Enrol Now for Online Learning

Looking for more information? 
Contact us here

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Fees
You can enrol into this online course for;

$1,895.00


* RPL price on application (pending number of units applying for RPL)
Qualification Units

To achieve FNS42015 Certificate IV in Banking Services, you need to successfully complete 12 units of competency:

  • 5 core units
  • 7 elective units

 

 

Core Units

FNSINC401 – Apply principles of professional practice to work in the financial services industry

FNSINC402 – Develop and maintain in-depth knowledge of products and services used by an organisation or sector

BSBCUS403 – Implement customer services standards

BSBWHS201 – Contribute to health and safety of self and others

BSBWOR204 – Use business technology

 

Elective Units

BSBCUS401 – Coordinate implementation of customer service strategies

FNSCRD401 – Assess credit applications

FNSCRD402 – Establish and maintain appropriate security

FNSCRD503 – Promote understanding of the role and effective use of consumer credit

FNSASIC301 – Establish client relationship and analyse needs

FNSASIC302 – Develop, present and negotiate client solutions

BSBWOR404 – Develop Work Priorities

 

** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients. 

Enrolment Process

Once you enrol through the online link above, please be advised that your enrolment will be processed by ISM within 1 business day.

An email with instructions will be sent to you regarding invoice and eLearning details.

Please note: Log on details will only be released once initial payment is received (unless prior arrangements with your organisation). 

It may take up to 2 – 3 business days for you to commence your program.

How are our courses delivered?

At ISM, our courses are offered in both online and workshop formats.

Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.

Assessment Information

Assessments for this course will be provided on your learner portal which is accessible via Desktop, tablet or mobile.

For each qualification, there are a range of assessments for each qualification. These assessments vary depending on the qualification and can include the following;

  • Quizzes
  • Written tasks and/or case studies.
  • Verbal assessment, by way of an interview with your trainer.
  • Observation by a trainer.
  • Supervisor Checklists.

To find out more information about assessments and completion requirements, you can contact us here. 

Technology Required

To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal.

Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.

To find our more about assessments and completion requirements, you can contact us here.