Member Experience Program
ISM will help you develop and embed a culture of success.
Your team will learn to:
- Engage with Members
- Understand Members’ life stage
- Add real value to Members
- Create memorable experiences that Members will share
Our strategies are specific and targeted:
- Acquisition of new Members
- Customers at Risk of Leaving
- Current low activity Members
Upon successful completion on the Member Experience program, you will obtain an FNS42015 Certificate IV in Banking Services qualification.
Dates will be released once confirmed with Police Bank head office.