Member Experience Program

ISM will help you develop and embed a culture of success.

Your team will learn to:

• Engage with Members
• Understand Members’ life stage
• Add real value to Members
• Create memorable experiences that Members will share

 Our strategies are specific and targeted:

• Acquisition of new Members
• Customers at Risk of Leaving
• Current low activity Members

Upon successful completion on the Member Experience program, you will obtain an FNS42015 Certificate IV in Banking Services qualification.

Workshop Dates:

Session 1: 18th and 19th November 2019

Session 2: 2nd and 3rd March 2020