Member Experience Program
ISM will help you develop and embed a culture of success.
Your team will learn to:
- Engage with Members
- Understand Members’ life stage
- Add real value to Members
- Create memorable experiences that Members will share
Our strategies are specific and targeted:
- Acquisition of new Members
- Customers at Risk of Leaving
- Current low activity Members
Upon successful completion on the Member Experience program, you will obtain an FNS42015 Certificate IV in Banking Services qualification.
Session 1: 21st and 22nd November 2019
Session 2: 5th and 6th March 2020