Member Experience Program
ISM will help you develop and embed a culture of success.
Your team will learn to:
- Engage with Members
- Understand Members’ Life Stage
- Add Real Value to Members
- Create Memorable Experiences that Members will Share
Our strategies are specific and targeted:
- Acquisition of New Members
- Customers at Risk of Leaving
- Current Low Activity Members
With the right strategies, at the right time, directed at the right members your frontline staff will reduce customer loss and drive growth.
ISM drives cultural change that achieves lasting results. Passive sales approaches are replaced by active relationship management and growth strategies.
Your team will develop new skills, receive practical management tools, learn member management strategies that work, and receive coaching to embed what they have learned.