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FNS40115 Certificate IV in Credit Management

FNS40115 Certificate IV in Credit Management


The FNS40115 Certificate IV in Credit Management reflects entry-level job roles in credit management functions. Individuals working within this role apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service.


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Credit management is the process of granting credit, the terms it’s granted on and recovering this credit when it’s due. This is the function within a bank or company to control credit policies that will improve revenues and reduce financial risks.


The program is completed online for $595.00 or through a workshop program for $1,295.00* (6 month enrolment period)

* RPL price on application (pending number of units applying for RPL)

*Workshop – subject to availability and minimum numbers.

Fees & Enrolment Process

The face to face program is run over 4 days, where you will cover content, however you will be required to complete the program assessments post the workshop which may involve working through our eLearning portal on some modules.
Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.
Once you enrol through the online link above, please be advised that you enrolment will be processed by ISM within 1 business day. An email with instructions will be sent to you regarding invoice and eLearning details. Please note: log on details will only be released once initial payment is received (unless prior arrangements with your organisation).
It may take up to 2 – 3 business days for you to commence your program.

Who is it for?

This qualification is relevant to credit professionals who work in either consumer or commercial credit in a variety of workplaces such as:

  • Financial institutions such as a bank or credit union
  • Within a business which offers commercial credit to customers
  • Organisations offering a factoring and/or invoice discounting facility

Entry requirements

There is no entry requirements for this course.

How is this course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.


We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 4-6 months to complete. 

Course requirements

To achieve FNS40115 Certificate IV in Credit Management, the participant will need to complete 12 units of competency as below:

  • 9 core  units
  • 3 elective units

Core units and electives

Please click on the drop downs below to view a description on each unit within this course.

Core Units

All core units are compulsory

CODE Unit Name What Will I Learn? 
FNSCRD401 Assess credit applications
  •  Satisfy initial enquiry
  • Assess and verify credit information
  • Assess credit
  • Establish credit terms and limits
FNSCRD402 Establish and maintain appropriate security
  • Assess requirement for security
  • Identify available security options and suitability of available securities
  • Apply appropriate security
  • Monitor and review effectiveness of security arrangement
FNSCRD403 Manage and recover bad and doubtful debts
  • Implement appropriate course of action to recover outstanding debt
  • Monitor and review effectiveness of recovery action
  • Re-assess account to determine eligibility for write-off
FNSCRD404 Utilise the legal process to recover outstanding debt
  • Review appropriateness of legal recovery
  • Instigate legal process
  •  Implement actions arising from legal process
FNSCRD405 Manage overdue customer accounts
  • Identify customers requiring collection activity
  • Establish contact with customers and attempt to resolve outstanding payment matters
  • Negotiate resolution of outstanding payments
  •  Monitor agreements to ensure adherence


Resolve disputes 


  •  Establish that dispute exists
  •  Investigate dispute and determine action to be taken
  • Negotiate and resolve dispute
  • Finalise dispute


Apply principles of professional practice to work in the financial services industry 


  • Identify scope, sectors and responsibilities of industry
  • Identify and apply guidelines, procedures and legislation
  • Identify sustainability issues
  • Manage information


Conduct individual work within a compliance framework
  • Identify individual compliance requirements
  • Interpret individual compliance requirements
  • Develop or respond to procedures to ensure individual compliance
  • Identify and adapt to changes in individual compliance requirements


Implement risk management strategies
  • Identify application of risk management strategies to job role
  • Apply risk management strategies
  • Identify and propose changes to improve risk management strategies

Elective Units

Elective units have been specifically chosen to meet generic management competencies.

CODE Unit Name What Will I Learn? 
FNSRSK502 Assess Risk
  • Develop risk evaluation criteria
  • Assess current exposure
  • Compare exposure with guidelines
  • Prepare probability assessment
  • Communicate with relevant internal and external stakeholders
BSBWOR501 Manage personal work priorities and professional development
  • Establish personal work goals
  • Set and meet own work priorities
  •  Develop and maintain professional competence
FNSFMK505 Comply with financial services regulation and industry codes of practice
  • Identify and apply organisational requirements of regulatory obligations
  • Identify changes to regulations and procedural implications
  • Comply with any relevant industry or professional codes
  • Maintain statutory records

Assessment information

Assessments for this course will be provided on your learner portal. There are a range of assessments which include quizzes, written task and/or case studies.

Technology Required

To enable completion of this qualification you will require an internet connection to access Learning Materials and Assessments via ISM’s eLearning Portal. Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.