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FNS30115 Certificate III in Financial Services

FNS30115 Certificate III in Financial Services


This course is for people starting out in the Financial Services Industry. It provides learners with the knowledge and skills to enhance their prospects. It has been designed in a series of modules which will include; My Industry, My Organisation, My Team and My Customer.


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In this course you will cover the following areas;

  • Understanding industry guidelines and procedures
  • Providing customer service excellence
  • Communicating in the workplace
  • Using office technology effectively
  • Maintaining workplace safety
  • ASIC Tier 2 requirements
  • Responding to customer complaints
  • Organising your work priorities
  • Maintaining records


The program is completed online for $1,495.00 (annual fee) or through an intensive workshop for $2,200.00*. You can also complete this course as a Traineeship. Contact our team to find out more about traineeships in the financial services.

*Intensive Workshop – subject to availability and minimum numbers.

* RPL price on application (pending number of units applying for RPL)

Fees & Enrolment Process

The face to face program is run over a series of sessions, where you will cover content, however, you will be required to complete the program assessments post the workshop which may involve working through our eLearning portal on some modules.
Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.
Once you enrol through the online link above, please be advised that your enrolment will be processed by ISM within 1 business day. An email with instructions will be sent to you regarding invoice and eLearning details. Please note: log on details will only be released once initial payment is received (unless prior arrangements with your organisation).
It may take up to 2 – 3 business days for you to commence your program.

Who is it for?

People working in, or looking to take up, any entry-level roles in the Financial Services industry. Possible jobs relevant to this course may include:

  • Teller / Customer Service Officer
  • Lending Officers & Brokers
  • Insurance Officers
  • Cashiers in Accounting Firm
  • Call Centre Contact Officer

Entry requirements

There are no entry requirements for this qualification.

How is the course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.


We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 to 12 months to complete.

Course requirements

To achieve an FNS30115 Certificate III in Financial Services, you will need to successfully complete 13 units of competency.

  • 4 core units
  • 9 elective units

Core units and electives

Please click on the drop downs below to view a description on each unit within this course.

Core Units


Unit Name

What Will I Learn?

FNSINC301 Work effectively in the financial services industry
  • Establishing relationship with client
  • Identifying client objectives, needs and financial situation
  • Analysing client objectives, needs, financial situation and risk profile
BSBWOR203 Work effectively with others
  • Developing effective workplace relationships
  • Contributing to workgroup activities
  • Dealing effectively with issues, problems and conflict
BSBWOR204 Use business technology
  • Selecting and using technology
  • Processing and organising data
  • Maintaining technology
BSBWHS201 Contribute to health and safety of self and others
  • Working safely
  • Implementing work safety requirements
  • Participating in WHS consultative processes

Elective Units

Elective units have been specifically chosen to meet the general requirements for entry level financial services roles.

Code Unit Name What Will I learn?
FNSASIC301 Establish client relationship and analyse needs
  • Establishing relationship with client
  • Identifying client objectives, needs and financial situation
  • Analysing client objectives, needs, financial situation and risk profile
FNSASIC302 Develop, present and negotiate client solutions
  • Developing appropriate strategies and solutions
  • Presenting appropriate strategies and solutions to client
  • Negotiating financial plan, policy or transaction with client
  • Coordinating implementation of agreed plan, policy or transaction
  • Completing and maintaining necessary documentation
  • Providing ongoing service where requested by client
FNSASIC305 Provide Tier 2 person advices in general insurance
  • Identifying client objectives and risk situation
  • Analysing client risk information
  • Identifying appropriate risk solution
  • Presenting appropriate solutions to client
  • Negotiating effectively
  • Coordinating implementation of agreed solution
  • Completing and maintaining necessary documentation
  • Providing ongoing service where requested by client
BSBWOR301 Organise personal work priorities and development
  • Organising and completing own work schedule
  • Monitoring own work performance
  • Co-ordinating personal skill development and learning
BSBCUS403 Implement customer service standards
  • Contributing to quality customer service standards
  • Implementing customer service systems
  • Implementing team customer service standards
BSBCUS301 Deliver and monitor a services to customers
  • Identifying customer needs
  • Delivering a service to customers
  • Monitoring and reporting on service delivery
BSBCMM301 Process customer complaints
  • Responding to complaints
  • Referring complaints
  • Exercising judgement to resolve customer service issues
BSBINN301 Promote innovation in a team environment
  • Creating opportunities to maximise innovation within the team
  • Organising and agree effective ways of working
  • Supporting and guiding colleagues
  • Reflecting on how the team is working
BSBFLM303 Contribute to effective workplace relationship
  • Seeking, receiving and communicating information and ideas
  • Encouraging trust and confidence
  • Identifying and using networks and relationships
  • Contributing to positive outcomes

Assessment information

Assessments for this qualification will be provided on your learner portal. There are a range of assessments which include quizzes, written task and/or case studies.

Technology Required

To enable completion of this qualification you will require an internet connection to access Learning Materials and Assessments via ISM’s eLearning Portal. Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.