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BSB30115 Certificate III in Business- Traineeship

BSB30115 Certificate III in Business- Traineeship


The BSB30115 Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects. Also Known As: Business Course, Online Business Course, Business Diploma, Management Course.

BSBFIA301Maintain financial recordsOn successful completion of this unit participants will be able to maintain financial records for a business. It includes maintaining daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger, and preparing a trial balance. It also includes activities associated with monitoring cash control for accounting purposes.BSBADM311Maintain business resourcesAdministering and maintaining resources and equipment to complete a variety of tasks is the purpose of this unit of competency. Participants will also gain the skills and knowledge of the process of acquiring resources. BSBINM301Organise workplace informationParticipants will focus upon the gathering, organising and application of workplace information in the context of an organisation’s work processes and knowledge management systems.

The Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects.

This certificate aims to provide learners with the knowledge and skills to enhance their employment prospects.

The program is completed online for $1,495.00 (annual fee) or through an intensive workshop for $2,200.00*

*Intensive Workshop – subject to availability and minimum numbers.

Who is it for?

This qualification is for people working in, or looking to take up, any entry level roles across a range of industries. Possible jobs relevant to this qualification may include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator

Entry Requirements

Average levels of English literacy are required to complete all units of competency.

How is the course delivered?

The course is delivered to individuals and groups through a range of models including distance education, facilitated learning and blended flexible delivery.

What skills will be gained?

The core unit of this course will deliver general skills and knowledge in OHS practices.
The electives allow skills development in a range of areas specific to your chosen industry sector


The course duration is up to 24 months when completed as a traineeship
The qualification can be achieved in as shorter period of time when not completed as part of a traineeship.

Course Requirements

To achieve a BSB30115 Certificate III in Business, the participant will need to complete 12 units of competency as below:

  • 1 core business unit
  • 11 elective units.

Core Units and Electives

This course has a number of mandatory core units and a variety of electives from which you can choose

Industry Core Units

All core units are compulsory

CODE Unit Name Purpose of Competence
BSBWHS302 Apply knowledge of WHS Legislation in the workplace This unit is a core unit and describes the requirements to participate in workplace health and safety (WHS) processes to protect workers own health and safety, and that of others.

Elective Units

Elective units have been specifically chosen to meet the general requirements for entry level roles in a variety of industries.

BSBINM302Utilise a knowledge management systemThe access and use a knowledge management system is the central theme for this unit of competency. On successful completion participants will be able to input into a knowledge management system, and to contribute to monitoring, reviewing and improving a knowledge management system and work practices.

CODE Unit Name Purpose of Competence
BSBCUS301 Deliver and monitor a service to customers The focus of this unit is identifying customer needs and monitoring the service provided to customers.
BSBCMM301 Process Customer Complaints Effectively handling formal and informal negative feedback and complaints from customers is the aim of this unit of competency.
BSBDIV301 Work effectively with diversity The central theme of this unit is to be able to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

BSBINN301Promote innovation in a team environmentThis unit will assist participants in becoming an effective and pro active member of an innovative team. BSBITU302Create electronic presentationsDesigning and producing electronic presentations for speakers, for self access and for online access is the centre point of this unit of competency. BSBPRO301Recommend products and servicesThis unit describes the requirements to provide advice and information within an organisation about the development and distribution of its products and services.BSBPUR301Purchase goods and servicesThis unit covers the requirements to determine purchasing requirements, and make and receive purchases.BSBWOR301Organise personal work priorities and developmentIn this unit participants will centre on organising their own work schedules, monitoring and obtaining feedback on their work performance, and maintaining the required levels of competence.BSBWRT301Write simple documentsThis unit focuses upon the skills and knowledge required to plan, draft and review a basic document before writing the final version.

Employability skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills described here are broad industry requirements that may vary depending on qualification package options.

Employability skills Industry requirements for this qualification include:
  • communicating verbally with others in negotiation, training and questioning
  • writing a range of simple documentation and communications
  • completing individual tasks to support team goals
  • conveying workplace procedures and work instructions to team members
Problem solving
  • resolving issues and conflicts with team members
  • using manuals and other documentation to overcome problems with information technology or other office equipment
Initiative and enterprise
  • demonstrating individual responsibility for completing tasks
  • suggesting improvements to support the development of improved work practices and team effectiveness
Planning and organising
  • contributing to planning processes with team members to meet expected outcomes
  • gathering, organising and applying workplace information for the organisation’s work processes and information systems
Self management
  • identifying development needs and seeking training to fill needs
  • monitoring and recording the performance of own work area
  • developing a comprehensive knowledge and understanding of products and services
  • identifying priorities and pursuing personal work goals in accordance with organisational objectives
  • using information communication technology to communicate with team members or clients
  • using word processing packages, spreadsheets and/or databases to produce written correspondence and reports

Assessment Iinformation

Assessments for this qualification will be provided with your course material after enrolment.


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The program is completed online for $1,000.00 (when completed as a traineeship).

* RPL price on application (pending number of units applying for RPL)

Fees & Enrolment Process

Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.

Once you enrol through the online link above, please be advised that you enrolment will be processed by ISM within 1 business day. An email with instructions will be sent to you regarding invoice and eLearning details. Please note: log on details will only be released once initial payment is received (unless prior arrangements with your organisation).
It may take up to 2 – 3 business days for you to commence your program.

Who is it for?

People working in, or looking to take up, any entry-level roles across a range of industries. Possible jobs relevant to this qualification may include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator

Entry Requirements

Existing worker and currently undertaking a traineeship. The learner has completed Year 10 secondary schooling (or equivalent).

After enrolment students complete ISM’s standard Language, Literacy and Numeracy (LLN) Assessment.

(Please note: The LLN assessment is on the eLearning portal. Learners will not be able to proceed without completing this tab).

How is the course delivered?

You can complete this course online or in a workshop environment. Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.


We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 months to 1 year to completed (or up to 2 years if completed as part of a traineeship).

Course Requirements

To achieve a BSB30115 Certificate III in Business, the participant will need to complete 12 units of competency as below:

  • 1 core business unit
  • 11 elective units.

Core Units and Electives

Please click on the drop downs below to view a description on each unit within this course.

Core Units

Elective Units

  • outline the organisational standards, policies and procedures that relate to own work role
  • outline team responsibilities and duties and their relationship to individual responsibilities and duties.
  • summarise conflict resolution techniques.

  • Plan documents
  • Draft documents
  • Review documents
  • Write a final document

  • Identify customer needs
  • Deliver a service to customers
  • Monitor and report on service delivery

  • Respond to complaints
  • Refer complaints
  • Exercise judgement to resolve customer service issues

  • give examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes
  • explain techniques for developing positive work relationships and building trust and confidence in a team
  • identify relevant legislation from all levels of government that affects business operation
  • describe a range of methods and techniques for communicating information and ideas to a range of stakeholders
  • outline problems solving methods
  • explain methods to resolve workplace conflict
  • explain methods to manage poor work performance
  • explain how to monitor, analyse and introduce ways to improve work relationships.

  • Create opportunities to maximise innovation within the team
  • Organise and agree on effective ways of working
  • Support and guide colleagues
  • Reflect on how the team is working

  • Collect and assess information
  • Organise information
  • Review information needs

  • identify appropriate technology for production requirements
  • describe functions and features of contemporary computer applications
  • outline organisational policies, plans and procedures
  • list organisational requirements for document design e.g. style guide.

  • outline the organisational requirements regarding the maintenance and security of business records
  • describe the general principles and processes of records management and records management systems, such as:
    • systems of control
    • records continuum theory
    • mandate and ownership of the business process
    • environmental context
    • records characteristics.

  • explain the processes used to plan and acquire resources
  • summarise organisational recruitment and induction processes
  • explain the relationship between key performance indicators and achievement of the operational plan
  • explain the role of contingency planning in supporting the operational plan
  • identify systems and processes for monitoring and reporting performance
  • identify alternative approaches to improving resource usage and eliminating resource inefficiencies and waste
  • identify relevant legislation, regulations, standards or codes of practice that may affect the operational plan
  • identify the organisational policies, practices and procedures relevant to the implementation of the operational plan.

Assessment Information

Assessments for this course will be provided on your learner portal. There are a range of assessments which include; quizzes, written tasks and/or case studies.

Technology Required

To enable completion of this qualification you will require an internet connection to access Learning Materials and Assessments via ISM’s eLearning Portal. Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.