Choose your study style

All of our courses are available via online learning. We also offer virtual and workshop programs for some courses.


Designed By Industry

Our team regularly meets with key organisations and perform extensive consultations to determine the skills and knowledge they are looking for in their current and future employees.

Informed Experienced Trainers

Our trainers work in the industry so you can be assured all our programs are designed and taught by those that know all the key skills and knowledge you will need to succeed.

BSB30120 Certificate III in Business- Traineeship

The Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects.

This certificate aims to provide learners with the knowledge and skills to enhance their employment prospects. From this qualification you will gain;

  • Entry-level administration skills specific to the financial services industry.
  • Enhanced employment prospects.
  • Knowledge of how to use business technology and create business documents.
  • Knowledge on how to work as part of a corporate team.
  • Skills to provide exceptional customer service.


Who is this course best suited for?

People working in, or looking to take up, any entry-level roles across a range of industries. Possible jobs relevant to this qualification may include

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator


Entry Requirements for this program

Existing worker and currently undertaking a traineeship. The learner has completed Year 10 secondary schooling (or equivalent). After enrolment students complete ISM’s standard Language, Literacy and Numeracy assessment (LLN).

(Please note: The LLN assessment is on the eLearning portal. Learners will not be able to proceed without completing this tab).

*The listed pricing is for funded NSW residents only. For all other states, please contact us here.


Qualification Duration

We understand that each learner has individual requirements and likes to study at their own pace. We would expect this course to take anywhere from 6 months to 1 year to completed (or up to 2 years if completed as part of a traineeship).

Enrol Now for Online Learning

Looking for more information? 
Contact us here

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You can enrol into this course for;


*This price is for funded traineeships for NSW residents only. Contact our teams for options for all other Australian states.
Qualification Units

To achieve a BSB30120 Certificate III in Business, the participant will need to complete 12 units of competency as below:

  • 6 core units
  • 7 elective units

The BSB30120 Certificate III in Business aims to provide learners with the knowledge and skills to enhance their employment prospects. The core units and elective units in their qualification are listed below.

Core Unit

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication


Elective Units

BSBTEC202 Use digital technologies to communicate in a work environment

BSBWRT311 Write simple documents

BSBPEF301 Organise personal work priorities

BSBLDR301 Support effective workplace relationships

BSBXTW301 Work in a team

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints


** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients.

Enrolment Process

Once you enrol through the online link above, please be advised that your enrolment will be processed by ISM within 1 business day.

An email with instructions will be sent to you regarding invoice and eLearning details.

Please note: Log on details will only be released once initial payment is received (unless prior arrangements with your organisation). 

It may take up to 2 – 3 business days for you to commence your program.

How are our courses delivered?

At ISM, our courses are offered in both online and workshop formats.

Workshops are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.

Assessment Information

Assessments for this course will be provided on your learner portal which is accessible via Desktop, tablet or mobile.

For each qualification, there are a range of assessments for each qualification. These assessments vary depending on the qualification and can include the following;

  • Quizzes
  • Written tasks and/or case studies.
  • Verbal assessment, by way of an interview with your trainer.
  • Observation by a trainer.
  • Supervisor Checklists.

To find out more information about assessments and completion requirements, you can contact us here. 

Technology Required

To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal.

Our system works best of the following browsers: Safari, Chrome, Firefox and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smart phone) and submit via our eLearning portal.

To find our more about assessments and completion requirements, you can contact us here.