FNS30122 Certificate III in Financial Services

If you’re interested in pursuing a career in the Financial Services Industry in Australia, the FNS30120 Certificate III in Financial Services is an excellent starting point. This comprehensive program is designed to equip learners with the knowledge and skills needed to enhance their career prospects. The course is divided into modules, including My Industry, My Organisation, My Team, and My Customer, covering various areas such as understanding industry guidelines, providing customer service excellence, communicating in the workplace, using office technology effectively, maintaining workplace safety, ASIC Tier 2 requirements, responding to customer complaints, organising work priorities, and maintaining records.

Get started in towards your new career today, enrol below.




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Commencing from the 31st July, 2023

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Online Learning


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Other States

We offer flexible delivery options for our program, which can be completed online as a general student or through a traineeship. If you’re unsure which option suits you best, get in touch with us on 1300 200 705 for guidance.


Our course covers a range of topics, including:

  • Understanding industry guidelines and procedures
  • Providing excellent customer service
  • Effective communication in the workplace
  • Efficient use of office technology
  • Maintaining workplace safety
  • Meeting ASIC Tier 2 requirements
  • Handling customer complaints
  • Prioritizing work tasks
  • Maintaining records


Who is it for?

This course is ideal for anyone seeking an entry-level role in the Financial Services industry, such as:

  • Teller / Customer Service Officer
  • Lending Officers & Brokers
  • Insurance Officers
  • Cashiers in Accounting Firm
  • Call Centre Contact Officer

Entry requirements

No prior qualifications or experience are required to enroll in this course.


We recognize that each learner has their own pace and preferences, and thus, we offer a flexible duration for the program. It can take anywhere between 6 to 12 months to complete the course.


* RPL price on application (pending number of units applying for RPL) Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.

*Under the Standards of NVR for Registered Training Organisations, ISM will NOT accept more than $1,500.00 payment in ADVANCE for individual clients. Schedules will be set up for remaining payments to be made. Access to our eLearning portal or materials or workshops will NOT be provided until the initial invoice is paid.












Please note fees are charged per annum and are GST exempt. Please see HERE for information on further fees that may be applicable.


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How are our courses delivered?

At ISM, our courses are offered in online, virtual and workshop formats.

Online – Set your own pace with all course content and assessments online, available for you 7 days a week. While completing your online course you will be fully supported by our trainers.

Virtual – Learn with a mix of online and scheduled virtual meetings with your peers and our trainers. This learning style provides multiple interactive discussions, networking opportunities and motivates you throughout your learning.

Workshops  – Learn in a face to face, classroom environment. Workshop classes are limited and based on demand. Contact us on 1300 200 705 if you are interested in completing this course in a workshop.

Units Of Competency

To achieve an FNS30120 Certificate III in Financial Services, you will need to successfully complete 12 units of competency.

  • 1 core units
  • 11 elective units


Core Units

FNSINC311 Work together in the financial services industry

Elective Units

Elective units have been specifically chosen to meet the general requirements for entry-level financial services roles.

BSBINS309 Maintain business records

BSBOPS304 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

BSBPEF301 Organise personal work priorities

BSBXTW301 Work in a team

BSBLDR301 Support effective workplace relationships

FNSACC323 Perform financial calculations

FNSASIC311 Establish client relationships and analyse needs

FNSASIC312 Provide personal advice on non-relevant financial products

FNSCRD311 Process applications for credit

FNSIAD311 Provide general advice on financial products and services


** Units Of Competency electives may change from the above detail listed in this course based on different cohorts and customised programs for clients. 

Recognition of Prior Learning

All students are offered the opportunity to apply for Recognition of Prior Learning (RPL).

Recognition of Prior Learning is a form of assessment that acknowledges the skills and knowledge you already have. Such skills and knowledge may have been gained through: formal or informal training conducted by industry or education institutions; work experience; life experience.

The main principle underpinning RPL is that for competency-based training the focus should be on the outcomes of learning, rather than how, when or where the learning occurred. In order to grant RPL, the assessor must be confident that the candidate is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in the Australian Qualifications Framework (AQF) accredited courses.

As a form of assessment, RPL uses a process known as competency-based assessment. Please ensure you read and understand how this works and how to have your skills and knowledge recognised.

An RPL Policy and Procedures document and RPL Kit is available if you feel you already hold the skills and knowledge of a particular competency and would like to apply for RPL.

The Policy and Procedures explain what RPL is, the benefits, forms and rules of evidence, the process and how to apply for RPL.

Complete our RPL eligibility form here.

Assessment Information

Assessments for this course will be provided on your learner portal, which is accessible via Desktop, tablet or mobile.

These assessments vary depending on the unit within the qualification and can include the following:

  • Quizzes
  • Written tasks and/or case studies.
  • Verbal assessment, by way of an interview with your trainer
  • Observation by a trainer
  • Supervisor checklists

To find out more information about assessments and completion requirements, you can contact us here.

Entry Requirements

There are no formal entry requirements for Tier II RG 146 ASIC compliance course – Providing General advice and personal advice on deposit products or the Tier II – Providing General advice and personal advice on insurance products.

If you would like additional information, please contact us here.

Course Features
  • Study anywhere, anytime
  • User-friendly learning management system
  • Course content and assessments are all online and available 24/7
  • Accreditation ensures that our courses meet established industry needs
  • Assessment are marked within 10 business days
  • No classroom attendance, no travel expenses
  • Trainer and administration support throughout
  • Designated course coordinator with regular contact to help you keep motivated and on track
  • Certificates are issued within 21 days of course completion
  • No hidden fees
Technology Required

To enable completion of this qualification you will require an internet connection to access learning materials and assessments via ISM’s eLearning Portal.

All materials are online and can be accessed via the ISM e-learning portal.

Our system works best with the following browsers: Safari, Chrome, Firefox, and Internet Explorer 11.

Some assessments may require you to record using a device (such as a smartphone) and submit via our eLearning portal.

To find out more about assessments and completion requirements, you can contact us here.

Enrolment Process

After you have completed enrolment into your qualification or course, your enrolment will be processed by our team within one (1) business day.

Once your enrolment and payment has been processed you will receive an email with additional details on your learning, including log in details and instructions on how to access your program within our eLearning platform.

If payment has not yet been made, you may also receive additional payment information and an invoice or be contacted by one of our team to make payment arrangements. Please note that log in details to your qualification or course will only be provided once your initial payment has been received, unless prior arrangements have been made between ISM and your organisation. 

In some circumstances it may take up to two (2) or three (3) business days for you to commence your program.
If you would like more information or have any questions, you can contact us here.