Policy Statement:
ISM ensures transparent disclosure of all fees and implements fair refund procedures.

Purpose:
To protect learners’ financial interests and meet Standards 2025 compliance.

Policy:

• All fees disclosed prior to enrolment.
• No more than $1500 is prepaid by a student before course commencement.
• Refunds available for eligible withdrawals within 21 days of enrolment.

Procedure:

• • Fee schedule published on website and enrolment forms.
  • Invoices issued upon enrolment.
  • Refund requests submitted in writing and processed within 14 days.
  • Refunds processed minus 25% admin fee (for withdrawals).
  • CEO ensures fee protection mechanisms if >$1500 prepaid (Standard 7.3).

A person who enrols with ISM will be provided with 21 days within which to withdraw and request a refund. Notification to withdraw must be made in writing to the CEO by letter or email. When notifying withdrawals, the person must include full name, client number, name of course and documentation to support exceptional circumstances that has prompted the withdrawal. 25% of the enrolment fees will be withheld to cover administration costs such as setting-up records, letters, notices and any materials already supplied.

Fees that may you may need to know about

• Re-issue of qualification – $30.00 (in presentation folder)
• Printing of course materials – $300 (per full course materials)

Under the Standards of NVR for Registered Training Organisations, ISM will NOT accept more than $1,500.00 payment in ADVANCE for individual clients. Schedules will be set up for remaining payments to be made. Access to our eLearning portal or materials or workshops will NOT be provided until the initial invoice is paid. Organisations may engage our services based on a prior arrangement by sign an MOU in this instance, participants will be provided access as soon as enrolment forms are completed. Full fees will be charged to the organisation post enrolment/event.  All invoices are 21 days terms if you require extensions or fee splits please contact the CEO via admin@ism.edu.au with a written request.

All fees charged are based on a one-year enrolment term.

All course fees will be listed on the enrolment link and will vary according to the mode of delivery and level of qualification.

We can supply a corporate submission please contact admin@ism.edu.au if you would like to arrange a meeting with our Business Development Manager