Welcome to Institute of Strategic Management
The Institute of Strategic Management (ISM) is a Registered Training Organisation (RTO) that delivers training in Financial Services and Business Services.
ISM is focused on becoming the preferred learning partner for individuals and business. It will achieve this by facilitating leading edge training and development programs and providing high quality nationally recognised training.
From our trainers to our resources, we are specialists in financial services and focus on helping you achieve tangible results for your business. Contact us for more information and a free initial consultation.
Why choose ISM
The time and resources invested in training are significant and it is important that this investment achieves tangible business results. ISM is unique in specialising in financial services and tailoring training to your organisation. We will help you achieve the results you desire with your training investment.
Why Are We Unique?
ISM are specialists. We don’t just serve up vanilla training to go through the motions. We spend time with you to understand how training can help you achieve your business goals and tailor our training to you.
Our trainers and executives are experts in financial services.
We provide strategic planning, governance and leadership support to many organisations in the financial services industry. We understand your business and training needs.
But don’t just take it from us, listen to our customers, and then contact us for a free consultation to discuss your business, training needs and funding options.
We specialise in financial services. From our staff to our training resources, we specialise in your industry and will tailor training to you.
Talk to us about how training from ISM can help you achieve tangible business results.
Training for Financial Services
ISM specialises in training for the financial services industry. Our major clients include banks, credit unions, financial planning organisations, mortgage brokers and insurers.
High quality training for your staff is crucial to ensuring you have a sustainable competitive advantage and meet your compliance requirements. But too often training is vanilla and your staff feel like they are going through the motions doing a generic qualification for work they already do each day. Staff dislike it, completion is a struggle, and you get poor value for your investment.
ISM is different. We specialise in financial services. We tailor training to our clients. Our primary focus is ensuring your organisation and your staff get the results you are seeking from the training and that value is delivered to your organisation. We are a Registered Training Organisation (RTO) so structure this around nationally recognised qualifications to ensure your staff also complete a recognised qualification.
To find out how tailored training could benefit your organisation and why so many organisations in the financial services industry choose ISM, contact us for a free consultation.
What our clients say about us
- I also wanted to let you know that Jeff Bunton provided our staff with three exceptional days of training last week.We have had nothing but praise and positive feedback from our staff about Jeff and the course content.We would welcome Jeff back to deliver further training to our team when the opportunity arises.Jenny ThormanMember Services Manager Coastline Credit Union
- Thank you so much for all your great assistance.I am so thankful and appreciate for ISM had offered such a great course and I had a good experience of completing my studies.Wancy LauMortgage Broker at ESY Finance
- Hi Nicola,I just wanted to send you a quick email to say thank you so very, very much for all the help and support you have given me with my Diploma.I can't recommend ISM highly enough and will be referring anyone I know that needs to complete this course to ISM.What others have found stressful, I have actually really enjoyed thanks to your support. I have learnt a lot and will definitely be able to use some of what I have learnt with moving forward.I will miss our chats through....You are a beautiful person and I feel privileged to have met you.Thanks once againYvette Percy, Diploma Mortgage BrokingLoan Consultant, Mortgage Choice
- Nicole CannonPink Finance
- "With Police Bank being a Mutual Bank, one of the benefits of using a company like ISM, is that the staff are exposed to how other financial institutions operate, and how the staff need to understand we are competing against the Big 4 and Brokers and not other Mutual Banks. This insight made a huge impact to the team, and made them re-evaluate how they operate.......In every Product suite we found an increase in both "number of products" and "value of these products."Mark HudsonGeneral Manager Operations, Police Bank
- During 2013 Police Bank embarked on a program of training all of their Sale Staff to Certificate IV level. We used the services of ISM to deliver this training, which has produced a tangible improvement in results for the Bank. With Police Bank being a Mutual Bank, one of the benefits of using a company like ISM, is that the staff are exposed to how other financial institutions operate, and how the staff need to understand we are competing against the Big 4 and Brokers and not other Mutual Banks. This insight made a huge impact to the team, and made them re-evaluate how they operate. To measure the success of the course, we reviewed our sales activity by volume and number of loans for the previous 6 month, for the same period of time. (more…)Mark HudsonGeneral Manager - Operations, Police Bank
We are ISM
This is our dedicated team who work day-in and day-out together to
bring our clients the financial services training they require.
MBA, Masters of Art, Ad Cert Mgt, Grad Dip Ed, DipFMB, CIVTAE Gerard has...View profile
BA Crim&Social Analysis, ADM, CIVTAE Monique has over 10 years experience in working in the...View profile
Director of Governance & Strategy, ISM Advisory Board Member
Patrick McClure is our Governance and Strategy Consultant at the Institute of Strategic Management. Patrick…View profile
Jenny is a principal in a consultancy firm, which advises organisations across a range of...View profile
Mel started at ISM in April 2012 in a role covering all aspects of administration,...View profile
Client Relation/Executive Assistant
Madelin has over eight years experience in the customer service industry and has worked at ISM...View profile
Trainer and Assessor
Jeffrey has over 29 years experience within the financial service industry; the majority as a...View profile
Nicola has 25+ years of experience working in Financial Services managing and leading teams of...View profile