During 2013 Police Bank embarked on a program of training all of their Sale Staff to Certificate IV level.
We used the services of ISM to deliver this training, which has produced a tangible improvement in results for the Bank.
With Police Bank being a Mutual Bank, one of the benefits of using a company like ISM, is that the staff are exposed to how other financial institutions operate, and how the staff need to understand we are competing against the Big 4 and Brokers and not other Mutual Banks. This insight made a huge impact to the team, and made them re-evaluate how they operate.
To measure the success of the course, we reviewed our sales activity by volume and number of loans for the previous 6 month, for the same period of time.
In every Product suite we found an increase in both “number of products” and “value of these products”.
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This program has made a huge difference to our Sales staff in both productivity and morale. To capitalise on this initiative we have now agreed to enter into a 12 month Coaching program with ISM, and the Sales Team have welcomed the next part of their journey in being a highly successful Sale Team.